Experience
Five roles. One thread.
8+ years coaching cross-functional teams and driving Agile transformation across regulated banking, aviation, enterprise technology, SaaS and government environments — combining hands-on Product Owner experience with Agile coaching to improve delivery predictability and outcomes.
Business Analyst / Scrum Master — Services
- Serves as Product Owner, Business Analyst and Scrum Master across enterprise and government transformation programmes, bridging business objectives with technical delivery.
- Assessed team maturity and introduced targeted improvements that increased sprint predictability and delivery alignment by 40%.
- Coaches teams and stakeholders on Scrum, backlog management, estimation, prioritisation and continuous improvement.
Agile Coach / Scrum Master — Regional, Digital Sales & Marketing
- Coached cross-functional Agile teams across three markets, improving collaboration and delivery effectiveness across business, technology and marketing functions.
- Delivered Project Staro, reducing ticket processing time from 5 days to 3 days through workflow optimisation.
- Implemented standardised Jira and Confluence workflows, improving operational reporting consistency by 30%.
Agile Coach / Scrum Master — Cloud Engineering Services
- Coached three cloud engineering teams through Agile transformation, improving delivery efficiency by 10%.
- Partnered with Engineering Managers to assess Agile maturity and define coaching objectives and success measures.
Quality Analyst — Pega Systems
- Executed end-to-end testing and QA strategies for enterprise applications, improving defect detection rates by 4%.
- Collaborated with developers and delivery teams to reduce defect resolution time by 5%.
Agile Product Owner — Internet Check-in / Mobile / Baggage / Lounge Access
- Led Agile product delivery across multiple digital products supporting more than 3 million global users.
- Applied Agile principles to optimise digital customer journeys, increasing customer adoption by 5%.
- Progressed through Product Owner and operational roles spanning digital and airport services.
Airport Operations Specialist
- Assisted passengers by managing check-in procedures and verifying travel documents.
- Resolved customer service issues including flight changes, and tracking of delayed baggage and damaged luggage.
- Coordinated with flight crews and gate agents to ensure boarding processes ran safely and on schedule.
Core capabilities
What he brings into the room.
Click a tag to pin it — no functionality, just satisfying.
Certifications & education
On paper, too.
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Certified Scrum Master
Core Scrum accountabilities, events and artifacts — the foundation every engagement builds on.
Google Project Management Certificate
Project planning, risk management and stakeholder communication, applied across traditional and agile delivery.
Diploma in Tourism & Resort Management
Where the customer-first instinct started — long before it had a Scrum ceremony attached to it.